Privacy Policy
Last updated: 6 August 2026
Skip Bins QLD is part of the AllWaste Services & Equipment Group (referred to in this policy as we, us and our). We respect your privacy and handle personal information responsibly when you enquire about, book or use our skip-bin and waste-management services.
What this policy covers
This policy explains how we collect, hold, use and disclose personal information. It applies to information collected through our website, online advertising and lead forms (including LinkedIn Lead Gen Forms), telephone calls, email, social media, bookings and our dealings with customers, suppliers and site contacts.
Information we collect
Depending on how you deal with us, we may collect your name, business name, job title, telephone number, email address, delivery or service address, suburb and postcode, details of your enquiry, skip-bin requirements, waste type, booking and service history, communications with us, and payment or billing information. We may also collect information made available to us through advertising platforms when you submit a lead form.
How we collect information
We collect information directly from you when you contact us, request a quote, complete a form, book a service, make a payment or communicate with us. We may also receive information from an authorised representative, referral, publicly available business sources, advertising platforms or service providers acting for us.
How we use your information
We use personal information to:
- respond to enquiries and provide quotes;
- arrange, deliver, collect and manage skip-bin and waste services;
- process payments, invoices and customer-service requests;
- communicate about bookings, safety, access, service changes and account matters;
- improve our services, website and customer experience;
- meet legal, regulatory, insurance, safety and record-keeping obligations; and
- send marketing communications about relevant services, offers or updates where you have consented or where otherwise permitted by law.
Marketing and your choices
If you opt in to marketing, we may contact you by email, SMS or telephone about Skip Bins QLD and AllWaste Services & Equipment Group services. You can withdraw your consent at any time by using the unsubscribe link in an email, replying STOP to an SMS where available, or contacting us using the details below. We will action unsubscribe requests as soon as reasonably practicable.
When we disclose information
We do not sell personal information. We may disclose information only where reasonably necessary to provide our services or operate our business, including to transport and waste-processing partners, payment providers, IT, website, email, customer-relationship-management and marketing service providers, professional advisers, insurers, regulators and law-enforcement bodies where required or authorised by law.
Overseas service providers
Some of the technology and advertising platforms we use may store or process information outside Australia. This can include providers operating infrastructure in the United States and other countries. Where we use such providers, we take reasonable steps to use reputable providers and to ensure information is handled consistently with this policy and applicable Australian privacy law.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These measures include access controls and secure systems appropriate to the nature of the information. We keep information only for as long as it is needed for the purpose for which it was collected, to provide services, or to meet legal and business record-keeping requirements. We then take reasonable steps to delete or de-identify it.
Access and correction
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Please contact us in writing using the details below. We may need to verify your identity before actioning your request.
Complaints
If you have a privacy concern or complaint, please contact us with the details. We will investigate it and aim to respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
For privacy enquiries, access or correction requests, complaints or to withdraw marketing consent, contact:
Privacy Officer, Skip Bins QLD / AllWaste Services & Equipment
Email: sales@allwaste.com.au
Phone: 07 5520 2356
Post: PO Box 2013, Sunnybank Hills QLD 4109
Changes to this policy
We may update this policy from time to time. The current version will be published on our website and the date at the top will show when it was last updated.
